Privacy policy

Last updated: January 1, 2026

EqualBank ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, website, and mobile applications.

1. What we collect

Personal information: your name, address, date of birth, Social Security Number, government ID numbers, email address, phone number, employment information, and income details.

Financial information: account numbers, transaction history, credit history, investment information, and asset details.

Technical information: your IP address, device information, browser type, operating system, cookies, and usage data when you interact with our digital platforms.

2. How we use your information

• To provide, maintain, and improve our products and services
• To process transactions and send related communications
• To verify your identity and prevent fraud
• To meet our legal and regulatory obligations
• To personalise your experience
• To tell you about products, services, and promotions (with your consent)

3. Who we share information with

We do not sell your personal information. We may share your information with:

• Service providers who help us run our operations (subject to confidentiality agreements)
• Credit bureaus and collection agencies as permitted by law
• Law enforcement or regulatory authorities when the law requires it
• Other parties with your explicit consent

4. How we keep data secure

We use industry-standard security measures, including 256-bit SSL encryption, firewalls, secure servers, multi-factor authentication, and regular security audits. Our systems are ISO 27001 and SOC 2 Type II certified.

5. Your rights

Depending on where you live, you may have the right to:

• Access your personal data and get a copy of it
• Correct inaccurate personal data
• Ask us to delete your personal data
• Object to or restrict how we process your data
• Move your data to another provider (data portability)
• Withdraw consent at any time

6. Cookies and tracking

We use cookies and similar technologies to improve your experience, understand how our site is used, and deliver personalised content. You can manage cookie preferences through your browser settings. See our Cookie Policy for details.

7. Contact us

For privacy-related questions, contact our Data Protection Officer at [email protected] or call .