Accessibility

EqualBank is committed to a website and app that work for the widest possible audience, whatever your technology or ability. We're always working to make our platforms easier to use.

Our commitment

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities, and easier for everyone to use.

What makes our site easier to use

• Keyboard navigation: every feature works with a keyboard, for anyone who cannot use a mouse.
• Screen reader support: our platform works with major screen readers, including JAWS, NVDA, and VoiceOver.
• Alternative text: images and non-text content include descriptive alternative text.
• Colour contrast: text meets minimum colour contrast ratios for easy reading.
• Resizable text: you can resize text up to 200% without losing content or functionality.
• Accessible forms: every form includes clear labels and helps you find and fix errors.
• Video captions: video content includes closed captions and transcripts.

Accessibility in our branches

Our branches are designed with accessibility in mind. That includes wheelchair-accessible entrances, accessible cash machines with audio guidance, lowered service counters, and braille signage where it applies.

Feedback and help

We welcome your feedback on how accessible our digital platforms are. If you hit an accessibility barrier or need a hand, please get in touch:

• Phone: (ask for Accessibility Support)
• Email: [email protected]
• TTY/TDD: 1-800-555-0198

We aim to respond to accessibility feedback within 2 business days.

Always improving

Accessibility is an ongoing journey. We audit our digital platforms regularly, train our development team on accessibility best practice, and work with disability advocacy groups to keep improving our services.